Refund policy
RETURN & REFUND POLICY
Effective Date: October 6, 2026
At Jayde Beaute Cosmetics, we want you to love your order. Because our products are cosmetics and are intended for personal use, we have a few policies in place to protect the health and safety of our customers.
ALL SALES ARE FINAL
Due to the nature of our products, all sales are final. We do not accept returns or exchanges for opened, used, or unwanted products.
DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 3 days of delivery.
Please include:
- Your order number
- A clear photo of the item you received
- A clear photo of the packaging and shipping label
- A brief description of the issue
If your claim is approved, we may offer a replacement or refund at our discretion.
WRONG ADDRESS
Customers are responsible for entering the correct shipping address at checkout. Jayde Beaute Cosmetics is not responsible for orders delivered to an incorrect address provided by the customer.
If your package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply to have the package sent again.
LOST OR STOLEN PACKAGES
Once an order has been marked as delivered by the shipping carrier, Jayde Beaute Cosmetics is not responsible for lost or stolen packages. Please contact the shipping carrier directly to file a claim.
REFUNDS
Approved refunds will be issued to the original payment method. Please allow your payment provider several business days to process the refund.
CONTACT US
If you have an issue with your order, please contact us through our customer service email or contact form with your order number and supporting photos.
By placing an order with Jayde Beaute Cosmetics, you acknowledge and agree to this Return & Refund Policy.